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Got Questions?

  • How do I open an account?
    Opening an account is very easy. Just click here and fill out the application to instantly open an account.
  • What is the minimum age?
    To open an account you must be at least 18 years old.
  • Why do you require my identity verification documents?
    We are a licensed financial institution and have to comply with AML laws. This requires us to identify all clients. The account verification procedure is straight forward and doesn't take more then 48 hours to complete. You will not be allowed to send any money before you verify your true identity.
  • In what currencies can I open the account?
    We offer Payment Accounts in
    USD, EUR, AUD, CAD, GBP, CHF, DKK, HKD, JPY, NOK, NZD, SEK, SGD, ZAR.
  • How safe is it to use Paydek?
    Your information is transmitted to our servers using a secure connection. All your personal data is stored encrypted and only limited personal has access to it. All your payment transactions must be digitally signed by a secure code which is sent to your phone number.
  • Why do you ask for my documents?
    We are a licensed financial institution and have to comply with AML laws. This requires us to identify all clients. The account verification procedure is straight forward and doesn't take more then 48 hours to complete. You will not be allowed to send any money before you verify your true identity.